Cottage info UK – Cottage information (2024)

Welcome | Arrival | Departure| Manuals| TV channels |General info ABC |House rules | WiFi | Hotel | Durability

Dear guest,

On behalf of the entire Center Parcs team, we would like to welcome you to De Vossemeren! We hope you had a good trip and are now going to enjoy a relaxing holiday.

This is the time to explore together and where better to do so than in the beautiful surroundings of De Vossemeren. Say yes to discovering (new) experiences together and enjoy the many activities; both outside and inside (should it still be a bit chilly), such as in one of the restaurants in the Market Dome or subtropical water fun in the Aqua Mundo, but above all, enjoy time together. A tip: you can find the current availability of facilities, activities and catering services in our free Center Parcs App and you can also book directly and quickly via the same way.

To make your stay as pleasant as possible, we communicate via this site all specific cottage info, from manuals to the cottage ABC.

Together we do everything we can to ensure you have an unforgettable time. Nevertheless, if something is not to your satisfaction, you can always contact us via the telephone numbers below. We will then find a solution as soon as possible.

It is time to really spend some time together: we wish you a pleasant holiday in our park.

Kind regards,

Your Center Parcs De Vossemeren Team

1. Arrangements that deviate from the clauses contained in these regulations are only valid if and insofar as such deviations are expressly agreed in writing between the tenant and the landlord.

2. The tenant, his party and in general all visitors to the parks of Center Parcs are obliged to behave correctly and to refrain from acting in a manner that could reasonably be expected to cause offence to the landlord or to other visitors.

3. The tenant is liable for any damage caused by him, his party or his visitors at the park to other people and/or to the property of the landlord or third parties et al. The sum owed by the tenant to the landlord by way of compensation for damage must be transferred as soon as the first straightforward written summons issued to that effect has been received.

4. The tenant is not allowed to keep animals at the park that cause a nuisance or an inconvenience. The same applies to engines, instruments, tools or similar objects that may, in the opinion of the manager, cause a nuisance. Radios and other sound equipment must be used in such a way that they cannot be heard outside the cottage.

5. The landlord retains the right at all times to enter the cottage for an inspection and/or to carry out or supervise maintenance work. This will not entitle the tenant to a full or partial refund of the rent already paid or yet to be paid.

6. A speed limit of 15 kph applies to mechanical vehicles within the park grounds. Motor cycles, mopeds, motor-assisted pedal cycles, etc. are not allowed in the park unless the engine has been rendered inoperative.

7. Mechanical conveyances with more than two wheels belonging to the tenant or to his party or to park visitors may not be parked within the grounds.

8. The tenant, his party and/or visitors are obliged to comply strictly with all directions and instructions given by or on behalf of the landlord consistent with the content of these regulations, this consistency to be judged solely by the landlord.

9. The landlord and/or the person(s) responsible for ensuring compliance with these regulations is/are entitled, either with or without first issuing a warning, to expel (or have expelled) from the park, and deny further access to, anyone who does not comply with or who violates any of the clauses in these regulations. The landlord will not be obliged to fully or partially refund cottage rent and/or admission fees already paid or yet to be paid.

10. Permanent residence in the park cottages is not permitted. The tenant must at all times have a fixed place of residence elsewhere.

11. The tenant is obliged to keep the interior of the cottage and the surroundings clean and free of waste. The tenant is obliged to deposit waste in the containers provided for this purpose.

12. The tenant and in general all visitors are obliged to comply strictly with all government or statutory regulations that apply at the park. Motor boats are not allowed on the lakes in the park and swimming in the outdoor water is not permitted unless expressly indicated otherwise.

13. Outside the cottages, dogs must be kept on a lead. Dog owners must ensure that their dogs use the special dog toilets at the park. Should a dog do its business elsewhere, the dog owner must clean up the mess immediately.

14. The landlord is not liable for any damage and/or accidents resulting from participation in activities and/or the use of facilities, etc.

15. Tenants must be at least 18 years of age.

16. The landlord is at all times entitled to temporarily close down buildings and installations for maintenance work, without this giving the tenant/visitor the right to a full or partial refund of the rent already paid or yet to be paid.

17. The landlord reserves the right to introduce changes to the park equipment, the staff activities and the services provided to the tenant/visitor, as well as to the prices charged and any plans made or publicized.

18. If the tenant/visitor gives an incorrect name and/or address, this may lead to the immediate cancellation of the tenancy agreement or reservation.

19. Cottage tenants must adhere to the arrival and departure times given. Deviation from these times by the tenant may have financial consequences.

20. Smoking is not permitted in the bedrooms of the cottages, nor in any other place where there is a risk of fire.

21. The legal form of the landlord is an N.V. (Naamloze Vennootschap, or public limited company). The landlord reserves the right to change its legal form in the future, or to transfer its rights in relation to the park and ensuing from this contract.

Regulations deposited with the registrar of the District Court of Rotterdam.

1. Empty your browser cache. You can do this through your browser settings. Once in your browser settings menu, choose to clear your history and website data, also called cache. Please note that this will also delete all recently visited websites and saved passwords.
2. You can restart your device.
3. You can go to your WiFi settings, forget ‘KPN’ network and then reconnect.
4. You can also stop and restart the app when using the HotSpots app.

Tips for safer internet via a WiFi HotSpot

KPN does everything it can to make our HotSpots as safe as possible. But there are still risks. This is because KPN WiFi HotSpots are open WiFi networks because of their ease of use. The following tips will increase your security:

Do you need help?
For more information, visit kpn.com/hotspots, ask your question at reception or contact our Service Desk. If you are calling nationally from your location, please contact your country number. NOTE: Your provider may charge you extra for using your (mobile) phone.

France (0800) 90 78 23
Germany (0800) 187 30 04
The Netherlands (0800) 04 14
Belgium (0800) 704 24

If you are calling internationally from your location, please use (088) 468 77 68. The service desk is available 24 hours a day and is multilingual.

Bracelets

At check-in, you will receive a bracelet for each person in your booking (children aged 0 to 2 years do not need it).

These bracelets give access to your hotel room from 3 pm on your arrival day and until 10 am on your departure day . The bracelets also give access to the Aqua Mundo swimming pool. This from 10am on your arrival day and until 9pm on your departure day. They also give access to the Discovery Bay pirate playground. Please note : exact opening hours of our facilities can be found on our CP App . You may therefore keep the bracelets until departure . When leaving, please deposit them in the brown bracelet boxes opposite the reception.

These bracelets list all your booked packages & activities, as well as any activity vouchers , Friends benefits and Friends gift.

The bracelets also allow you to use a locker in the swimming pool.

If anything is unclear, you can always stop by at the information desk or reception.

Bagage service

If desired, we can assist you with luggage transportation in our hotel. You can report to the main reception and request the luggage service.

Also, there is a luggage cart in the lobby .

Beds and towels

The beds are made daily between 09.00 and 15.00 at the latest.

The towels you leave on the floor in the bathroom are changed every day. Because Center Parcs considers the environment of paramount importance, we ask that you only have the towels changed if this is really necessary.

Animals

Pets are not allowed in the hotel.

We would like to ask for your cooperation in not feeding our animal friends at the back of the hotel. This causes the terraces and balconies to become dirty very quickly and the leftovers attract vermin. The guests after you also suffer from this. If you would like to feed our animals a little, you can do so at the water’s edge of the large lake at the front of the hotel.

E-car loading

If you are staying in a bungalow, you can charge the e-car at your own bungaloa. If you are staying in the hotel; you can charge the e-car next to the sliding door. There are several charging points here. You can also charge your electric bicycle here.

Entrance after closing time

If the hotel reception is closed, you can enter through the hotel’s night entrance. This entrance is located to the left of the main entrance. You will also find an intercom with the reception desk here.

Safe deposit box

Each room has a safe. You can pick up the key free of charge at the main reception.

If you have a digital safe, you will find the instructions for use under ‘Manuals’.

Copies/scanning

If you need to copy or scan a document, you can do so through the main reception desk.

Tap water

Water from the tap is clean and drinkable. There is a carafe and glasses in the room.

Newspapers and magazines

You can buy newspapers and magazines daily in our ‘Daily Foodstore’.

Do not disturb

There are two door hangers in each hotel room. ‘Don’t disturb’ and ‘Please clean my room’ Please note that room service is sometimes only available until 12:00. Please take this into account when you want your bed made.

Breakfast

Breakfast is served buffet style in the hotel and/or in the Evergreenz restaurant. For the opening hours of the breakfast buffet please refer to the opening hours in the App or the board in the hotel lobby.

Did you not reserve breakfast but would still like to use the breakfast buffet? You can pay a fee with our colleagues and you can then as well enjoy this delicious buffet.

Do not forget to reserve your table in advance at the Evergreenz – or the hotel buffet restaurant .

Reception

At the main reception, the following items are available on request:

*personal care products

*International plug

*stool

*iron and ironing board

*Writing utensils and notepad

*Additional pillow and quilt

Shampoo package

Center Parcs has made a selection of products for you to use. You will receive 1 package per room.

Closing the door

You can close the door of the hotel room from the inside by turning the knob under the door handle.

Telephone

Each room is equipped with a telephone.

You can receive phone calls in your room: the phone number of your room is 0032 (0) 11 54.83.XX. (XX = your room number)

Internal calls

Would you like to make an internal call to another room? Dial 483XX (XX = the room number you want to reach).

You can reach the main reception internally on 47203

Make an external call

You can request your external line via 48250.

Laundry and ironing service

You can bring the dirty laundry in the laundry bag ( in the room ) to the laundry service. They will weigh your laundry and you can arrange directly with them when you can pick it up. Payment is made at the main reception. The price includes ‘washing and drying’. Opening hours can be found on our CenterParcs App.

For ironing, you can borrow an iron at the main reception.

ISO 14001 & 50001: Your guarantee for a green vacation

You may have already read it: Center Parcs is ISO 14001 and ISO 50001 certified. Sustainability has been an integral part of our corporate culture for many years. We have had ISO 14001 certification since 2002, making us the first of all tourism organizations in Europe. Since 2017, the ISO 50001 was added for all Center Parcs parks. Our goal for new parks is to achieve the ISO standards within two years of opening. Of course, we are very proud of this. But what does it actually mean?

The ISO process is an international standard that is recognized all over the world. Companies that want to be certified set up an environmental management system themselves and then ask independent experts to assess it annually. Every part of the group is certified: this means that both the Center Parcs parks and head offices are audited. External auditors (or experts) check the consistency between our sustainability objectives and the operational implementation.

ISO 14001 focuses primarily on measures to reduce environmental impact. For example, we are currently focusing on promoting biodiversity and optimizing our recycling process. With IS0 50001, Center Parcs conforms to energy performance. In this way, our energy and water use and our energy production are monitored and reported. The entire system around energy use is also audited by a certification body (SWISS TS).

Because we are constantly expanding and improving our green efforts, we receive a new certificate every three years. So you can be sure that you are enjoying a sustainable vacation in a park where nature and biodiversity are paramount. And your children will soon be able to do exactly the same with theirs. The ISO certificates are your guarantee.

Green Key Certificate

Since 2020, all of our parks have held the Green Key Certificate. The Green Key award is the leading standard for excellence in environmental responsibility and sustainable operations within the tourism industry. This prestigious eco-label is a commitment by businesses that their properties meet the stringent criteria established by the Foundation for Environmental Education. A Green Key represents a promise to its guests that by choosing to stay at the Green Key establishment, they are helping to make a difference on an environmental level. The high environmental standards expected of these establishments are maintained through rigorous documentation and frequent audits…